Career

SERVICE/SALES/PROFILE

He or She will be the overall business head of outlet and responsible for business growth, expansion, manpower planning, infrastructure development and customer satisfaction.

  • Degree in Mechanical
  • Engineering or Automobile Engineering
  • Graduate with MBA
  • Prefer professional with 15 years’ experience in automobile dealership workshop with diploma qualification or 10 years’ experience with engineering qualification.
  • Having minimum 10 years’ experience in automobile dealership workshop if graduate with MBA.
  • Also preference for candidates with hospitality background with team handling experience.

Detailed activities are as given below:

  • Plan, organize, lead and control total Sales & Service management operations.
  • Set and monitor service & Sales performance targets for workshop & outlet.
  • Monitor customer satisfaction reports and trends.
  • Share customer satisfaction information with service personnel for countermeasure planning and monitoring.
  • Conduct weekly/monthly meetings for analysis of key performance indicators (Sales, Sourcing, productivity, efficiency, labor earnings, parts consumed in workshop, etc.) and expenses.
  • Provide monthly performance results to the higher authorities.
  • Benchmarking of the Competition and strategy planning.
  • Monitor complaint resolutions and analyze complaints generation, countermeasure for improvement.
  • Plan and recruit workshop manpower. Plan and implement good HR practices like appraisal system, incentives, and recognition schemes.
  • Set marketing strategies to target new business and fleet companies. Plan and execute special offers to enhance business.
  • Ensure efficient service operations through providing adequate tools and equipment, and smooth workflow procedures.
  • Maintain service and parts coordination through regular meetings with Spare Parts Team.
  • Conduct analysis of market competitors, market conditions and campaign effectiveness.
  • Promote customers satisfaction by planning effective appointment system, service reminder systems, loyalty programs like AMCs, etc.
  • Monitor service shop environmental and safety issues.
  • Ensure customer confidence is enhanced through a clean and orderly service operation.
  • Ensure cleanliness of Outlet.
  • Monitoring and Managing Vehicle’s Stock
  • Detailed analysis of Evaluation and RF Activity
  • Detailed analysis of Evaluation and RF Activity
  • Conduct analysis of market competitors, market conditions and campaign effectiveness.
  • Maintain 5S in Outlet
  • Ensure customer confidence is enhanced through a clean and orderly service operation.
  • Bring in ideas and events for better inflow of vehicles for Sales, Service, Carwash and present the same with the respective manager and conduct one such events.
  • Make sure the reporting team brings in ideas, analyses the best idea to increase the total productivity of the outlet, present the same to the management and make sure such events are done one a weekly/ monthly basis.

Detailed activities are as given below:

He or She is responsible for capturing customers demand and completion of all demanded repairs up to the customer’s satisfaction.
  • Degree or diploma in Automobile /Mechanical Engineering.
  • Prefer up to 5 years’ experience in automobile dealership.

Detailed activities are as given below:

  • Service Vehicle receiving and delivery
  • Ensure speedy maintenance and repair of vehicles through clear identification of customer's needs and accurate demanded repair understanding by using probing sheet.
  • Ensure vehicle cleanliness through use of vehicle protection materials (seat covers, floor mats etc.).
  • Provide clear cost estimates and keep customers informed of work progress.
  • Monitor the work progress and keep customers informed of changes in cost and completion times.
  • Ensure clear and precise service invoices that shows parts, labour and lubricant charges.
  • Ensure all customer vehicles are clean and ready according to the promised delivery time.
  • Conduct Post-Service Follow-up after 3 days of vehicles delivery to check customer’s satisfaction Capturing of Sales and Evaluation enquiry
  • Responsible for Used Car sales & Sourcing
  • Bring in ideas and events for better inflow of vehicles for Sales, Service, Carwash and present the same with the respective manager and conduct one such events monthly.
  • Make sure the reporting team brings in ideas, analyses the best idea to increase the total productivity of the outlet, present the same to the reporting manager and make sure such events are done one a weekly/ monthly basis.

Mechanic

He or she is responsible for completing all the demanded repairs requested by customer right the first time with in promised time.

  • ITI in Motor Mechanic or Diesel Mechanic or Diploma in Mechanical Engineering with 3 years in workshop experience.

Detailed activities are as given below:

  • Complete all repair orders within the time allotted.
  • Use all protective equipment to maintain the cleanliness of the customer’s vehicle (seat covers, floor mats, fender covers).
  • Maintain an adequate inventory of hand tools to meet the service and repair requirements.
  • Ensure all customer requests on the job card are completed, first time right.
  • Identify and inform the Floor Coordinator of any additional repair.
  • Treat customer vehicles and belongings with care.
  • Note clear and accurate details of all work complete on job cards.
  • Maintain a clean and professional appearance at all times.
  • Keep work area clean and tidy at all times.
  • Generate Sales and Evaluation enquiry
  • Ensure cleanliness of Work shop area
  • Bring in ideas and events for better inflow of vehicles for Sales, Service, Carwash and present the same with the respective manager and conduct one such events monthly.

Sales Associate

He or She is responsible for capturing customers demand (both Sales and sourcing) and completion of all needs up to the customer’s satisfaction.

  • Degree graduate (Preference for business degree)
  • 4 years Sales Experience in Sales.

Detailed activities are as given below:

  • Selling of Used Car.
  • Generation of Used Car Enquiry.
  • Generation of Evaluation of Enquiry.
  • Coordination with the Vehicle Inspector
  • Maintaining Daily Productivity target ( Enquiry & Sales)
  • Conduct Location wise field activity.
  • Conduct Post-Sales Follow-up after 3 days of vehicles delivery to check customer’s satisfaction
  • Take all necessary actions to resolve customer complaints as per promised time.
  • Also Responsible for Service Activity
  • Ensure cleanliness of front office
  • Provide clear Vehicle cost for each vehicle
  • Coordination of Vehicle Delivery Activity
  • Maintain Reports
  • Bring in ideas and events for better inflow of vehicles for evaluation & Sales, present the same with the respective manager and conduct one such events monthly.

vehicle

He or She is responsible for Evaluation and Refurbishment activity.

  • ITI ,Diploma in Automobile/ Mechanical Engineering / Or Any Degree with appropriate Experience.
  • 4 years vehicle inspection / sourcing experience in Automobile dealership.

Detailed activities are as given below:

  • Evaluation of Used Car
  • Completion of Evaluation of all Car Enquiry in stipulated time
  • Coordination of RF activity
  • Ensure exact evaluation so that the RF cost will reduce
  • Maintaining Daily Productivity target (Evaluation Enquiry & Sales)
  • Generation of Evaluation of Enquiry
  • Generation of Used Car Enquiry
  • Coordinate with the Sales
  • Also Responsible for Sales & Service Activity
  • Ensure cleanliness of front office
  • Conduct 100 Point Check Up after RF activity and Rate the Vehicle on scale of 10/10 (KarTrenz Rating)
  • Responsible for store keeping
  • Weekly checking of Stock Vehicle and ensure vehicle’s Health
  • Responsible PDI Activity.
  • Bring in ideas and events for better inflow of vehicles for evaluation, present the same with the respective manager and conduct one such events monthly.

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